Forms are critical to the success of ecommerce sites. Without forms, you can't have a shopping cart.

But any site usually needs at least one form to allow for user feedback.
A form helps you hide from email spiders and also helps you control how user feedback is formatted and sent.

* Keep feedback forms short and clearly note which information is required to successfully submit the form.
* Remember your international users and don't require information they may not have - like area codes or ZIP codes.
* Present complete contact information including your business phone number and postal address.